Roopokies Casino Terms & Conditions

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1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Roopokies Casino. References to Roopokies Casino, the website, we, us and our mean the relevant online casino service and its operator. References to you and your mean the person accessing the website or using an account. If you do not agree with these terms, you must not use the website or its services.

The website is intended for people who are legally entitled to access online gambling services in their location. You are responsible for checking the laws that apply to you before registering or playing. You must not use the website where online gambling is prohibited, restricted or unlawful. Access to the website does not mean that its services are available in every location.

You must be at least the minimum legal age applicable to online gambling in your location. You must not create or use an account if you are underage, subject to a legal gambling restriction, or unable to make a valid agreement. We may ask for evidence of your age and identity at any time. Providing false, incomplete or misleading information may result in account restriction, cancellation of transactions or closure of the account.

Changes to these terms

We may update these Terms & Conditions when required for operational, legal, regulatory or security reasons. The latest version will be made available on the website and will apply from the date stated, or from the time it is published where no date is stated. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms. Any separate promotion, game or service may also have additional conditions, which will apply alongside these terms.

Account registration

• You may generally hold only one personal account unless we expressly allow otherwise.
• You must provide accurate, current and complete information during registration and keep it updated.
• Your account must be used only by you. You must keep your login details confidential and must not allow another person to access your account.
• You are responsible for activity carried out through your account unless you notify us promptly of suspected unauthorised access.
• You must not sell, transfer, lend or otherwise make your account available to another person.
• We may apply verification, security and anti-fraud checks before allowing access to some or all services.

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2. Using the website and playing games

Games are provided for entertainment. Outcomes are determined by the relevant game system and, where applicable, randomised results. You accept that wins are not guaranteed and that losing is a normal possibility of gambling. You should only play with money that you can afford to lose and should never treat gambling as a way to earn income or recover financial losses.

You are responsible for checking each wager before confirming it. Once a wager has been accepted, it may not be changed or cancelled except where the applicable game rules, these terms or an applicable legal requirement allows this. If a game is interrupted, displayed incorrectly or affected by a technical error, we may review the affected play and take a fair and reasonable action consistent with the game rules and applicable requirements.

Prohibited activity

You must use the website honestly and lawfully. You must not interfere with the website, attempt to manipulate a game, exploit a fault, use automated software or bots, introduce malicious code, or gain unauthorised access to another account or system. You must not use the service for fraud, money laundering, terrorist financing, collusion or any other unlawful purpose.

You must not abuse an offer, promotion or reward by creating multiple accounts, coordinating activity with other users, using false details or exploiting a technical or wording error. Where we reasonably believe that prohibited activity, misuse or a breach of these terms has occurred, we may suspend or close an account, cancel affected activity, withhold an amount connected with the breach and take any other action permitted by law.

Game and service availability

We aim to keep the website and games available, but continuous access cannot be guaranteed. Services may be unavailable or delayed because of maintenance, upgrades, technical faults, telecommunications issues, third-party services, security events or circumstances beyond our reasonable control. We may change, suspend or remove a game, feature or part of the website when necessary.

Information on the website is provided for general use and may occasionally contain errors, omissions or delays. If there is a conflict between information shown in a general website description and the specific rules for a game or promotion, the applicable specific rules will normally take priority.

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3. Deposits, withdrawals and verification

You may deposit funds only using a payment method that is registered in your name or that you are otherwise authorised to use. You must not use another person’s card, account, wallet or other payment instrument. Payment providers may apply their own terms, processing requirements or charges, and you are responsible for complying with those requirements.

Deposited funds are intended for permitted use on the website and must not be used for unlawful purposes. We may delay, reject or review a transaction where identity, source-of-funds, payment ownership, security or legal checks are required. We may request supporting documents before processing a withdrawal or allowing continued access to the account.

Withdrawals are subject to account verification, payment checks, applicable game rules and any conditions clearly displayed at the relevant time. We may return funds using an appropriate payment method or request further information where the original payment method cannot be used. Any applicable fees, currency conversion costs or third-party charges should be considered before making a transaction.

Verification and financial checks

To help protect users and meet applicable legal and compliance obligations, we may verify your identity, age, address, payment method and source of funds. Information requested may include identity documents or other reasonable evidence. You should provide documents that are genuine, current, readable and consistent with your account information. Failure to complete a requested check may lead to a temporary restriction, declined transaction or account closure.

If money is credited to your account because of an obvious technical or administrative error, you must notify us and must not use the amount. We may correct the balance or recover the amount in accordance with applicable law. If a transaction appears fraudulent, unauthorised or connected with unlawful activity, it may be investigated and restricted.

Promotions and bonuses

Promotions, bonuses, free plays and other incentives are subject to their own published terms. Those terms may include eligibility requirements, expiry conditions, wagering or play-through requirements, game restrictions, withdrawal conditions and limits. You should read the full offer terms before participating. Only one offer may apply where the published conditions say so.

We may withdraw or amend an offer where it has expired, been supplied in error, is no longer available or has been misused, subject to applicable law. A promotion must not be used as a reason to gamble beyond your planned budget.

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4. Responsible gambling, privacy and liability

Responsible gambling

Roopokies Casino supports informed and responsible participation. Gambling should remain a recreational activity, not a solution for financial, personal or emotional problems. Consider setting a budget before you play and keeping track of the time and money you spend. Do not gamble when affected by alcohol or other substances, and do not chase losses by increasing your stakes.

• Set personal deposit, spending, time or loss limits where these tools are available.
• Take regular breaks and stop playing when your planned session or budget has ended.
• Use account time-out or self-exclusion options if you need a break from gambling.
• Ask for support from an appropriate gambling-help service if gambling is affecting your finances, relationships, work or wellbeing.
• Contact customer support through the channels shown on the website if you need information about responsible gambling tools or account restrictions.

A self-exclusion or account restriction request should be treated seriously. You must not attempt to avoid a restriction by opening another account or using someone else’s account. We may close duplicate accounts and take steps to prevent further access where we identify an active restriction.

Privacy and communications

Personal information is handled in accordance with the Roopokies Casino Privacy Policy and applicable privacy laws. We may use information to create and manage your account, process transactions, verify identity, protect the website, meet legal obligations, provide customer support and communicate important service information. Marketing communications will be handled in line with applicable requirements and available preferences.

You must ensure that the contact and account information you provide is accurate and that you can receive important notices. Electronic records, account statements, system logs and communications may be used to administer the service and investigate disputes, subject to applicable law.

Suspension, closure and complaints

You may ask to close your account at any time through the available account or support channels. We may suspend or close an account where required for security, responsible gambling, verification, compliance, technical or operational reasons, or where you breach these terms. Closure does not remove obligations that arose before the account was closed.

If you have a concern about an account, transaction, game or service, raise it through the customer support channels displayed on the website and provide relevant details. We may ask for information needed to investigate the matter. We will aim to review complaints fairly and consistently, while retaining the right to correct errors and protect the integrity of the service.

Liability and applicable law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, we are not responsible for loss caused by events outside our reasonable control, interruptions to internet or payment services, misuse of your account, inaccurate information supplied by you, or your failure to follow these terms.

These Terms & Conditions are intended to operate consistently with applicable Australian laws and other mandatory laws that apply to the service and to you. If any provision is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, and the remaining provisions will continue to apply.