Privacy Policy

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About this Privacy Policy

Roopokies Casino aims to handle personal information in a clear, careful and responsible way. This Privacy Policy applies to information collected through the website, account services, customer support channels and related online interactions. It should be read together with the website’s other terms, notices and service information.

Personal information is information that identifies an individual, or information that could reasonably be connected with an individual. The information handled will depend on how a player uses the website, whether an account is created, which features are used and what checks are required. Some information is provided directly by a player, while other information is collected automatically from the device or browser used to access the website.

Players should provide information that is accurate, current and complete when creating or using an account. Accurate information helps with account security, identity verification, transaction processing, customer support and the proper operation of casino services. If information changes or is found to be incorrect, a player may contact support to request an update.

This policy may be updated from time to time to reflect changes to the website, available services, technology or privacy requirements. The latest version will apply from the date it is published on the website. Players should review this page periodically if they wish to remain informed about how their information may be handled.

The website is intended for users who are permitted to access online gambling services in their location. Information may be used to check account eligibility, protect the service and meet obligations that apply to gambling websites. Players should not provide another person’s personal information unless they are authorised to do so.

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Information we may collect and how we use it

The casino may handle different categories of information for different purposes. The amount and type of information collected will depend on the player’s relationship with the website, the services used and the checks needed to operate a secure account.

• Account details, such as a player’s name, date of birth, contact details, username, login information, account preferences and responsible gaming settings.
• Identity and verification information, including details from identification documents, proof of identity, proof of address or other documents needed to confirm an account.
• Payment and transaction records, including deposits, withdrawals, gaming transactions, account balances, payment method details and records of related communications.
• Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location information and connection details.
• Usage information, such as pages visited, features used, session activity, preferences, error reports and interactions with website content.
• Support and communication records, including messages, enquiries, documents supplied during a support request and information needed to respond to a player.
• Marketing preferences, including whether a player has agreed to receive promotional communications and whether those communications have been opened or used.

This information may be used to create and manage an account, provide casino services, process deposits and withdrawals, maintain account records and respond to support enquiries. It may also be used to verify identity, confirm eligibility, administer security measures and help ensure that transactions and account activity are handled correctly.

Information may be used for verification and anti-fraud checks, including detecting suspicious, unusual, unauthorised or potentially unlawful activity. These checks may help protect players, payment systems and the website from account compromise, payment misuse, identity fraud and other security risks. Information may also be used to investigate disputes, enforce website terms and support responsible gaming processes.

The casino may use technical and usage information to maintain, troubleshoot and improve the website, understand how features are used, monitor performance and identify errors. Aggregated or de-identified information may be used for analysis and service improvement where it no longer reasonably identifies an individual.

Information may also be handled to meet legal obligations, keep appropriate business records, respond to valid requests, protect the rights and safety of players and others, and establish, exercise or defend legal claims. Where a player has agreed to receive marketing, contact details and marketing preferences may be used to send relevant promotions, updates or other communications. Marketing consent can be withdrawn at any time.

Some information may be necessary for account operation, identity verification, payment processing, security or legal compliance. If a player does not provide information that is reasonably required for one of these purposes, certain account features may not be available, a transaction may be delayed while checks are completed, or additional information may be requested.

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Sharing, security and retention

Personal information may be shared where reasonably necessary to provide, maintain or protect the website and its services. Relevant information may be shared with payment service providers, identity and verification providers, fraud prevention services, technology providers, customer support providers, professional advisers and other contractors that assist with operating the service.

Service providers should receive only information relevant to the services they provide and may be subject to confidentiality, security or information-handling requirements. For example, a payment provider may need transaction details to process a deposit or withdrawal, while a verification provider may need identity information to complete an account check.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to meet obligations applying to gambling services or to protect the rights, property and safety of players, the website or other people. This may include sharing information when investigating fraud, money laundering, account compromise, payment misuse or other unlawful or unauthorised activity.

Some providers may process information in countries outside Australia. Where this occurs, reasonable steps may be taken to support secure handling and to address applicable privacy requirements. Privacy protections in another country may differ from those available in Australia, depending on the provider and the circumstances of the processing.

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, account security procedures, secure transmission, monitoring and limiting access to people who need information for an authorised purpose.

No online service can guarantee complete security, and players also have a role in protecting their information. Login details should be kept confidential, devices should be protected and account activity should be checked regularly. A player should contact support promptly if they suspect that an account or payment method has been compromised.

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and communications records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted.

Information may also be retained where it is needed to resolve disputes, prevent fraud, enforce website terms, complete an investigation, maintain security records or establish, exercise or defend legal claims. When information is no longer required, reasonable steps may be taken to delete it, anonymise it or securely dispose of it. Backups and records kept for continuity or security reasons may not be removed immediately.

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Cookies and similar technologies

The website may use cookies and similar technologies to help it function, remember preferences, maintain sessions, support account security, understand website usage and improve performance. Cookies are small files or pieces of information stored on a device when a website is visited.

Some cookies may be necessary for core website functions, such as keeping a session active, remembering selected settings or helping a player move between secure areas. Other cookies may help measure website activity, identify technical problems, support analytics or improve the relevance of communications and content.

Cookies and related technologies may help the website recognise a returning device, maintain security, remember language or display preferences, understand which pages are used and reduce suspicious activity. Third-party providers may also use similar technologies when providing analytics, payment, security, support or other website services.

Players can manage, restrict or delete cookies through their browser settings. Depending on the browser, a player may be able to block cookies completely, remove existing cookies or allow cookies only for selected websites. Browser settings are controlled by the player and may vary between devices and browsers.

Disabling or restricting certain cookies may affect the availability, security or performance of some website features. Even when cookies are restricted, the website may still receive limited technical information from a device or browser for security, troubleshooting, service delivery and general administration.

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Your privacy rights and how to make a request

Depending on applicable privacy requirements and the circumstances of a request, players may have rights relating to personal information held about them. These rights may include asking for access to personal information, requesting correction of inaccurate or incomplete information, asking for deletion of information and withdrawing consent to receive marketing communications.

Contact us about your data

Players can exercise their privacy rights by emailing support@roopokiescasino.best. The request should explain what information or action is being requested and include enough detail to help locate the relevant account or records. For account security, identity may need to be verified before information is provided, corrected or deleted.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions, reasonable requirements and identity verification.
• Correction: ask for inaccurate, outdated or incomplete account or personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason to retain it. Deletion may not be possible where records must be kept for a period required by law or are needed for security, dispute resolution or legal purposes.
• Withdrawal of marketing consent: ask for promotional emails or other marketing communications to stop. Withdrawing consent will not normally affect service messages, security notices, transaction updates or other communications needed to operate an account.
• Privacy questions: ask for general information about how personal information is collected, used, shared or protected.

A player may request access to information without asking to close an account, and may ask for correction without requesting deletion. Each request will be considered based on the information involved, the purpose for which it is held, identity verification, technical requirements and any applicable legal obligations. There may be circumstances where only part of a request can be completed.

When a request is received, additional information may be needed to confirm that it comes from the relevant player or an authorised representative. This helps prevent personal information from being disclosed or changed without permission. Requests will be handled within a reasonable timeframe, taking into account their nature and complexity.

If a player is not satisfied with the response to a privacy request, they may seek independent advice or contact the relevant privacy authority or complaints body available in their location. Nothing in this policy is intended to remove or limit any privacy rights a player may have under applicable Australian requirements.