Responsible Gaming

1

Our approach to responsible gambling

Responsible gambling means staying in control of how often you play, how long you play and how much money you spend. It also means understanding that casino games are based on chance. Outcomes cannot be predicted or guaranteed, and previous results do not change the odds of future results. No strategy can ensure a win, and gambling should never be treated as a reliable source of income.

Roopokies Casino provides this information to help players make considered decisions. We encourage you to view gambling as a leisure activity and to spend only money that you can afford to lose. Before you start, consider whether gambling fits within your budget and whether you are in the right frame of mind to play. Do not gamble when you are upset, under the influence of alcohol or other substances, or trying to recover money lost during an earlier session.

You should only use gambling services where permitted by applicable law and only if you meet the legal age requirement that applies to you. Keeping your account information secure, providing accurate information when requested and following the applicable terms are also part of using an online gambling service responsibly.

Good habits to consider

• Set a spending limit before you begin and stick to it.
• Set a time limit and stop when that time has passed.
• Treat deposits as entertainment spending, not as an investment.
• Take regular breaks, particularly during longer sessions.
• Keep gambling separate from money needed for rent, bills, food, education or savings.
• Avoid gambling with borrowed money or using credit to continue playing.
• Never chase losses by increasing your stakes or extending your session.
• Do not allow gambling to interfere with sleep, work, study, family or social commitments.

2

Planning your play and using available controls

A plan made before gambling is usually easier to follow than a decision made during an emotional or prolonged session. Decide in advance how much time and money you are comfortable spending. Once your limit has been reached, stop playing rather than making an exception. A limit is most useful when it is realistic, written down or recorded, and treated as a firm boundary.

Depending on the service and your location, responsible gambling controls may be available through account settings or by contacting the relevant support team through the channels provided on the website. These controls can include deposit limits, loss or spending limits, session reminders, time-outs, temporary account breaks and longer-term self-exclusion. Availability, operation and any applicable waiting periods may vary, so review the information shown to you before choosing a control.

If you request a break or self-exclusion, do not create another account or use another person's account to continue gambling. Ask people you trust to support your decision and consider removing saved payment methods or gambling-related applications where appropriate. You can also speak with your bank about whether it provides gambling transaction controls, and consider using device or software settings that limit access to gambling websites.

Practical questions before you play

1. Can I afford to lose the amount I plan to spend without affecting essential expenses?
2. Have I decided when I will stop, regardless of whether I am winning or losing?
3. Am I gambling because I want entertainment, or because I feel pressured to win money?
4. Have I had enough sleep and am I making decisions clearly?
5. Would I be comfortable telling someone close to me how much I am spending?
6. What will I do if I reach my limit or notice that I am becoming frustrated?

If you cannot answer these questions comfortably, consider taking a break before you play. A pause can help you make a decision based on your own wellbeing rather than on excitement, frustration or the hope of recovering a loss.

3

Recognising when gambling may be causing harm

Gambling harm can develop gradually, and it may not always be obvious at first. There is no need to wait until a problem becomes severe before asking for help. Speaking with someone early can make it easier to regain control and protect your finances, relationships and mental health.

Possible warning signs include spending more time or money gambling than you intended, repeatedly trying to win back losses, feeling restless or irritable when you cannot gamble, hiding gambling activity from others, borrowing money or selling possessions to continue playing, and missing work, study or social commitments. Other signs may include difficulty sleeping, frequent arguments, reduced interest in normal activities, financial stress or feeling unable to stop even after deciding to do so.

• You think about gambling throughout the day or plan your life around your next session.
• You increase the amount you spend to achieve the same excitement.
• You return after a loss because you believe a win is due.
• You use money intended for household expenses, debts or other responsibilities.
• You feel anxious, guilty, secretive or distressed about your gambling.
• You make repeated promises to stop or cut down but cannot keep them.
• People close to you have expressed concern about your gambling.
• Gambling affects your relationships, employment, study, health or general wellbeing.

One warning sign can be enough reason to take a break and review your habits. You do not need to identify with every sign, and you do not need to prove that your situation is serious before asking for assistance. Consider using available account restrictions immediately, talking to a trusted person and obtaining independent advice.

Protecting your finances and personal information

Keep a clear record of your gambling spending and check your account activity regularly. Do not share your password, payment details or account access with another person. If you think someone else has accessed your account, stop using it and follow the account security or support process available on the website. Independent financial counselling may help you prepare a budget, manage debt and plan practical steps when gambling has affected your finances.

4

Getting help and taking a break

If gambling is difficult to control, support is available. You can speak with a qualified counsellor, psychologist, general practitioner, financial counsellor or gambling support service. Australian players can look for confidential help provided by government and community organisations in their state or territory. These services can offer information, counselling, financial guidance and support for family members affected by another person's gambling.

You may also choose to talk with a trusted partner, friend or family member. Telling someone what is happening can reduce secrecy and create practical accountability. Ask them to help you set boundaries, review your budget, take a break from gambling or find a professional service. If you are supporting someone else, remember that you can seek advice for your own wellbeing as well.

To take a short break, stop playing and use any time-out or account restriction available to you. For a longer break, consider self-exclusion and remove easy access to gambling. The relevant process may involve account verification or other steps. Read the instructions carefully and do not attempt to bypass a restriction. If you need help understanding an available option, use the support channel displayed on the website. We do not provide personal contact details on this page.

When immediate help is needed

If gambling has contributed to an immediate safety concern, severe distress, threats, violence or thoughts of self-harm, stop gambling and seek urgent assistance from emergency services or a qualified crisis support provider in your area. If another person may be at risk, move to a safe place and contact appropriate local help. Gambling support services can assist with gambling-related concerns, but urgent safety issues should be treated as an emergency.

Roopokies Casino encourages players to make responsible choices, but no website can replace professional support. If you are concerned about your gambling, taking action today is a positive step. Set a limit, take a break, speak with someone you trust and seek independent help whenever you need it.